Refund policy

We want you to have the best experience with your EarthRover. If there’s an issue with your bot, we’re here to help.

1. Order Cancellations

  • Orders may be canceled before shipping. Once shipped, cancellations are not possible.

  • To request a cancellation, contact us within 24 hours of placing your order at hello@frodobots.com.

2. Return Policy

We accept returns within 14 days of delivery, only if:

  • The robot is unopened, unused, and in its original packaging.

  • You provide the receipt or proof of purchase.

To request a return:
Email hello@frodobots.com with your order number and photos of the sealed product. Returns must be approved before shipping back. Unapproved returns will not be accepted.

⚠️ Important Notes:

  • Opened or used robots are not eligible for return.

  • We do not accept returns for change of mind or misuse.

  • Customers are responsible for arranging and paying for all return shipping.

  • Return shipping costs are non-refundable.

  • Shipping fees, duties, tariffs, and import taxes are non-refundable.

  • If customs duties are refused, the parcel may be returned to us or destroyed.

    • For returned parcels, return shipping and handling fees will be deducted from your refund.

    • If customs destroys or abandons the parcel, no refund can be issued.

  • In some cases, return fees may equal or exceed the product cost, resulting in little or no refund.

3. Refunds

  • Refunds apply only to unopened and unused robots approved for return within 7 days of delivery.

  • Once we receive and inspect your return, refunds will be issued to your original payment method within 10–15 business days.

  • Refunds cover the product cost only. Shipping fees, customs duties, and taxes are non-refundable.

4. Replacement Policy

If your robot arrives damaged or has a factory defect, we’ll send a replacement at no extra cost.

You’re eligible if:

  • The robot has a factory defect, or

  • The robot was damaged during shipping, and

  • The issue is reported within 14 days of delivery.

To request a replacement, provide:

  • Photos or video showing the issue.

  • Your order number.

  • A description of what happened.

Verification Process:
Every bot is tested before packing, and we keep photos and videos for reference. Your claim will be reviewed against these records. In some cases, we may request additional details or ask for the product to be returned for inspection before approving a replacement.

⚠️ Not Covered Under Replacement:

  • Water or moisture exposure

  • Mishandling, reckless use, or impact damage

  • Opened, tampered with, or modified robots

  • SIM slot or charger port damage from improper use

  • Battery damage from unauthorized chargers

  • Normal wear and tear (e.g., wheels, suspension)

  • Improper storage (extreme heat or cold)

  • Firmware/software issues from unauthorized updates

  • Signal/connectivity issues from incorrect SIM use

  • User repair attempts that cause damage

  • Any other misuse, neglect, or unauthorized handling

5. Policy Updates

We reserve the right to update this policy at any time without notice. Changes will be reflected on this page.