Shipping policy

Shipping Policy

1. Order Processing

  • In-stock items typically ship within 10–20 business days after payment confirmation.

  • Pre-order and backordered items will ship once they become available. Any shipping or delivery timeframe shown on the product page, at checkout, or otherwise communicated to customers is an estimate only and is subject to change. Production or other unforeseen delays may extend the estimated timeframe.

Note: All orders undergo quality checks before shipping. This process may extend handling time.

2. Shipping Methods & Estimates

  • Standard shipping times vary by region but typically take 10–20 business days once shipped.

  • DHL Express may be available at checkout for faster delivery.

Express courier services such as DHL or UPS may charge additional import duties, customs fees, or brokerage fees upon delivery. These charges are not included in the shipping amount paid at checkout.

All shipping and delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances outside FrodoBots' control, including:

  • Customs inspections or clearance procedures

  • Courier delays or service disruptions

  • Incorrect, incomplete, or unverified addresses

  • Local holidays

  • Weather conditions

  • Natural disasters, strikes, wars, or other events beyond our reasonable control

3. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including their name, shipping address, contact number, and postal code.

Orders are processed using the information provided at checkout. FrodoBots is not responsible for failed or delayed delivery resulting from incorrect or incomplete information provided by the customer.

If an order must be re-shipped because of incorrect or incomplete information, the customer is responsible for any additional shipping or handling costs.

Once an order has entered fulfillment or has shipped, address changes or rerouting may not be possible.

4. International Shipping & Customs

All duties, import taxes, tariffs, customs fees, and other import-related charges are the customer's responsibility unless explicitly stated otherwise at checkout.

Some destinations may require additional documentation, such as an identification number, tax ID, or import permit. Customers are responsible for providing complete and accurate information required for customs clearance.

Customs procedures, inspections, and clearance timelines are controlled by local authorities and are outside FrodoBots' control.

If a shipment is delayed, refused, returned, abandoned, seized, or destroyed because the customer:

  • Refuses to pay applicable duties, taxes, or fees;

  • Provides incorrect or incomplete customs information;

  • Fails to provide required documentation; or

  • Refuses or fails to accept delivery,

FrodoBots is not responsible for providing a refund or replacement.

Any return shipping, customs clearance, storage, handling, penalties, or other costs incurred as a result may be the customer's responsibility.

5. Tracking & Delivery Issues

Tracking information will be emailed once your order ships.

If a package is marked delivered but has not been received, we recommend:

  1. Checking around your property and with neighbors.

  2. Waiting 24–48 hours, as couriers may occasionally mark packages as delivered before actual delivery.

  3. Contacting the carrier directly using your tracking number.

  4. Contacting our support team if you need available shipping documentation to assist with your claim.

6. Order Changes & Cancellations

All orders are final once placed. Orders cannot be canceled or modified after purchase.

Please review your products, quantities, shipping information, and other order details carefully before completing your purchase.

Please refer to our Refund & Return Policy for our complete final-sale terms.

7. Special Shipping Conditions

  • Orders containing restricted components may require separate shipments or longer processing times.

  • Deliveries to remote or island regions may require additional transit time.

  • Couriers may not deliver on weekends or public holidays.

  • FrodoBots is not responsible for delays resulting from courier service limitations, import restrictions, customs procedures, or regional transportation disruptions.

8. Risk of Loss & Shipping Liability

Risk of loss transfers to the customer once the order has been handed over to the carrier.

Claims for products lost or damaged in transit must be filed with the carrier. FrodoBots will provide reasonable assistance, including available commercial invoices, packing lists, and shipping documentation needed to support your claim.

FrodoBots is not responsible for providing a refund or replacement for products lost or damaged after they have been handed over to the carrier, to the maximum extent permitted by applicable law.

9. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies that cannot be waived under applicable consumer protection laws.

10. Policy Updates

FrodoBots reserves the right to modify or update this policy at any time. The latest version will be available on this page.